Frequently Asked Questions

Everything you need to know about your Scentiment journey.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the continental US, while international orders may take 7-14 business days depending on the destination.

What is your return policy?

We offer a 30-day return policy for unopened and unused products. If you are not satisfied with your purchase, please contact our support team to initiate a return or exchange.

Are your fragrances vegan and cruelty-free?

Yes, at Scentiment, we are committed to ethical beauty. All our products are 100% vegan and are never tested on animals.

Can I track my package once it has shipped?

Absolutely. Once your order is dispatched, you will receive an email notification containing a tracking number and a link to monitor your delivery status in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.

Do you offer sample sizes before purchasing a full bottle?

We currently offer a 'Discovery Set' that includes travel-sized vials of our best-selling scents, allowing you to find your perfect match before committing to a full-size bottle.